Help Desk
Consulting Services - Process consulting for Law Firm Help Desks and IT Support Groups
Smart Solutions undertakes multi-dimensional audits and delivers process improvements and organizational change for IT Help Desks and other technology support groups with an emphasis on US/global law firms. Our Desktop Support consulting practice evaluates and addresses people, process and technology issues in the context of the business requirements of the Firm. Our consultants have hands-on senior management experience in some of the most challenging environments present in leading global and national law firms.
Key deliverables in IT Help Desk consulting include refocused visions, defined objectives and metrics to evaluate individual and group performance, better employee morale, improved utilization and skills, improved customer service and response, refocused and improved technology tools, elimination of frequently occurring issues; and improved workflows and communication between Help Desk analysts and other IT groups.
Offsite IT Help Desk:
Smart Solutions has a highly trained Help Desk that can remotely support end-users in law firms and other organizations with common applications in the legal industry and customized support for Windows based applications. Please access our detailed product brochure at SSIT products and services description.
Help Desk Consultant
For more information on help desk consulting, please contact Dave Cramer in our Cleveland office at (216) 765 1122 ext. 8310
